Terms & Conditions

Treatment Disclaimer

All healing treatments, readings, and coaching offered by Simbiotika are not a substitute for a medical, psychological diagnosis or treatment by a qualified medical practitioner. Tricia and Michelle are both trained and qualified specialists who use non-invasive holistic practices to create a healthy environment for the mind, body, and spirit. It is recommended that you seek advice from a medical doctor for any physical or psychological problems you have now or in the future. Tricia and Michelle will not diagnose conditions, perform medical treatments, prescribe medications, or interfere with the treatments provided by your professional healthcare providers. 

 

When booking any of the services offered by Simbiotika, you are agreeing to the above disclaimer without condition.

Healing

  • A minimum of 24 hours notice is required to cancel an appointment. If a client cancels an appointment in less then 24 hours from their appointment start time, or does not show for their appointment, full payment will be required.

  • If a client is running late for an appointment, the appointment time length will not be extended. If a client is running over 30 minutes late, the appointment will be terminated and full payment required. Extenuating circumstances may be considered.

  • Appointment lengths are an approximate time allocation and may vary, depending on the client’s needs.

  • Simbiotika reserves the right to refuse or discontinue a treatment at any point.

  • Any client under the age of 18 requires parental consent to have treatment with Simbiotika. Clients under the age of 16 must be accompanied by a parent or legal guardian, throughout the whole duration of treatments; remaining present in the treatment room at all times.

  • If a client is pregnant, or suspects they may be, this must be declared before proceeding with any treatment. A pregnancy medical consultation will need to be completed before a treatment can take place. If a client has experienced any of the conditions stated in the pregnancy medical form, written consent will be required from their medical practitioner, before receiving any treatment. If this is not received Simbiotika may terminate the appointment.  During pregnancy, it is the client’s responsibility to notify Simbiotika, of any changes in circumstances and/or any changes to the answers provided in the pregnancy medical form.  The client must disclose if they feel unwell and/or experience any new health issues, or complications with the pregnancy, prior to proceeding, with any subsequent sessions.

  • Healing treatments cleanse the body of toxins and release emotions or trauma from the nervous system. Sometimes a client who initially felt improvement, may not feel too well.  This temporary period may occur before improvement stabilises.  You may not suffer any adverse reaction, but some of the following can be quite common; tiredness, light-headed, headaches, nausea, increased urination/bowel movements, spots, feeling down or out of sorts, flare-up of previously suppressed condition or emotions / old feelings coming up, emotional, mild flu-like symptoms.  If you do experience any of these, typically, they will only last a few days; or around a week, after an intensive session.  If any symptoms persist longer than this, please do consult a Doctor, as it is unlikely, it will be due to the treatment and could be an underlying medical condition.

  • We recommend that the following aftercare advice is adhered to after each treatment; drink plenty of water, avoid tea, coffee or other caffeine products, avoid alcohol, eat light meals, cut down on smoking, make time to relax and stay warm.

  • The treatments offered are complementary therapies and may not be suited to everyone.

Readings

  • As per current legislation, all readings are for entertainment, spiritual and inspirational purposes only.  

  • Simbiotika will not be held responsible for any interpretations, decisions or actions made by clients based on the information provided during readings. All information is given for the client to use of their own free will.

  • Readings should not substitute any medical, legal, financial and/or psychological advice given to you by any qualified professional in those fields.

  • Readings are for over 18's only unless accompanied by an adult and at our own discretion.

  • Simbiotika reserve the right to refuse to read for anyone should we feel that we cannot offer a service which best serves their greatest good. Should we refuse to read someone, no payment will be required.

  • For readings in person, we respectfully ask for a 24 hour notice period if you cannot make the appointment, so we can offer the time to someone else.  If you fail to show up for your appointment a charge of 50% of the total appointment price may be applied.

  • Payment for readings should be made at the beginning of the session and no refund will be offered in the event that a client is unhappy with the outcome. However, arrangements for a follow up reading may be offered at our discretion.

  • Simbiotika also reserves the right to terminate the reading at any time if: 

    • A connection is not achieved 

    • We feel that the client is not responding positively and to carry on could cause more harm than good

    • If we feel the client is behaving in an aggressive or confrontational manner

    • No fee will be paid if a reading is terminated under these circumstances.

  • Written readings will be sent via email unless other arrangements have been made. All written readings are done within 72 working hours from the time the order is received. If there is an unexpected delay in you receiving your reading, please check your junk mail and trash and contact us immediately if still not located. 

  • Payment for written or telephone readings should be made in advance at the time of booking and are not refundable.

  • Readings in person can be recorded on your mobile if agreed in advance by the reader. Recordings cannot be used in any way other than for the clients personal use and are protected under copyright. Simbiotika reserves all rights. 

  • Photography or video recording of any type is not permitted.

Animal Healing 

  • Although there is no legal requirement to request or obtain veterinary consent before Reiki is offered to animals, it is recommended that any known or suspected physical health issues are diagnosed by a vet before a Reiki treatment takes place. A veterinary check would also be prudent prior to Reiki commencing if sudden changes are noted in an animal’s behavior and this is the reason for Reiki being sought. Such behavioral changes may have arisen as a result of a physical health condition.

  • Unless also a vet, Reiki practitioners should not be asked for a diagnosis. This is not part of their remit or in fact legally permitted to be given. The Royal College of Veterinary Surgeons (RCVS) set standards for veterinary care and training. Their position on Reiki is: Reiki is not a defined act of veterinary surgery provided there is no element of diagnosis. Whether a veterinary surgeon or not, anyone offering a complementary therapy must ensure they are adequately trained in its application.

  • Some pet insurance companies are starting to include Reiki treatments within their pet insurance policies. However, it is recommended that you check as this may require a vet to refer your pet for their Reiki treatment(s) or to give consent.

 

Transformational Coaching 

  • A minimum of 48 hours notice is required to cancel a session. If a client cancels an appointment in less then 48 hours from their session start time or does not show for their session, full payment will be required.

  • If a client is running late for a session, the session time length will not be extended. If a client is running over 30 minutes late, the session will be terminated and full payment required. Extenuating circumstances may be considered.

  • Simbiotika reserves the right to refuse or discontinue a treatment at any point.

  • Full payment for the Transformational Coaching package is required in advance.

Confidentiality 

  • A minimum of 48 hours notice is required to cancel a session. If a client cancels an appointment in less then 48 hours from their session start time or does not show for their session, full payment will be required.

  • If a client is running late for a session, the session time length will not be extended. If a client is running over 30 minutes late, the session will be terminated and full payment required. Extenuating circumstances may be considered.

  • Simbiotika reserves the right to refuse or discontinue a treatment at any point.

  • Full payment for the Transformational Coaching package is required in advance.

Complaints/Feedback

If you are dissatisfied with the service provided by Simbiotika, please detail your complaint in writing by email to: wellbeing@simbiotika.co.uk. We will reply to your complaint within 72 working hours.

Copyright Notice 

 

  • The website "User" acknowledges that the information, data, images, sounds, illustrations and other materials on the "Site" are copyrighted works of Simbiotika unless otherwise stated. Reproduction or storage of information or works retrieved from this "Site", in all forms, by media or technologies now existing or herethereafer developed, is forbidden without the express permission of Simbiotika. 

  • Simbiotika reserves the right, at our discretion, to amend these Terms and Conditions at any time by posting the amended terms on this website. The amended terms shall be effective from and after the date that they are published on the website. 

  • The above terms and conditions do not affect your statutory rights.

Get in touch

Michelle Clarke

07984 926 454

Tricia Fernandes

 07540 275 497

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